Remote Support


Helpdesk

Helpdesk_iconWould you like experienced coordination staff to comment on your draft Humanitarian Needs Overview? Are you struggling with caseload calculations? Would you like input on the measurability of your draft indicators? Would you like feedback on your draft response plan? These are the types of questions the GEC team can get help with.

  • Purpose of the Helpdesk: Through the Helpdesk, the GEC team aims to provide individual technical and operational support to cluster coordination team at country level and, in doing so, strengthen the Cluster network. The Helpdesk is also an important tool for the Global Cluster to understand better cluster’s individual and collective needs so as to design capacity development opportunities, guidance material and advocacy.
  • Who should use the Helpdesk? The Helpdesk is intended to be used by those directly involved in cluster coordination. This should be limited to Education Cluster coordinators, information management officers, cluster support officers, and regional/global advisors who provide technical support to country clusters.
  • How to contact the Helpdesk? The Helpdesk is online during normal Geneva office hours and aims to reply to (though not necessarily resolve) all queries, in English, in Arabic  and in French, within 24 hours. The GEC Cluster Analyst, Tareq Dababneh, is the full-time facilitator. His role is to help coordination staff find resources or direct them to the expert who can best help with their request.

Helpdesk map 2017 In 2017, the GEC Helpdesk supported 152 requests from 34 countries. The majority of support requests required coordination related support (45%), followed by IM support requests (33%( and EiE programming questions (16%).

The Helpdesk is also an important tool for the GEC team to better understand cluster’s individual and collective needs so as to design capacity development opportunities, guidance material and advocacy.

Peer-to-Peer Support

skype-3-png-transparent-logoThe GEC has created two Education Cluster Skype groups, one in English and in French. The mission of these groups is to provide Cluster Coordinators and IMOs a virtual forum to access advice, guidance and support from their peers. Members include former and current coordination staff, the GEC team, but also peers from other clusters and global and regional advisors providing technical support to country clusters. Please use this forum to seek for advice, guidance, country examples, and share experience.

If you would like to join the Skype groups, please contact the GEC Helpdesk via Skype(help.edcluster) or e-mail (help.edcluster@humanitarianresponse.info).


 

*2015 Work Plan and Outline for 2016 – photograph credits: © UNICEF/NIGB2010-00530/Pirozzi

 

 

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