Information & Knowledge Management

Successful humanitarian operations are dependent on the implementation of a strong information and knowledge management system. A strong IM/KM system enables effective coordination and decision making. It facilitates the implementation of good practices and the cessation of adverse practices.

IM/KM tools and approaches need to be appropriate for the operational environment in which a cluster is operating in order for its IM/KM system to be strong and effective. The exact design and scope of a cluster`s IM/KM tools will differ according to the capacity and resources of the cluster and cluster partners as well as on the existing IM capacity and systems available in-country. Generally, governments already have IM capacity and systems in place which must be recognized and adopted. It is essential for a cluster to continually adapt their tools and approaches to ensure their IM/KM system remains strong and effective at each stage of the response.

The guidance, tools, and resources available on this page are designed to support the development and implementation of effective IM tools and systems by either Information Management Officers and or Cluster Coordinators.

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September 24, 2015
Title: Conducting a Secondary Data Review to support the development of a Humanitarian Needs Overview with a focus on protracted crises. Date: Tuesday 8 September 2015 ACAPS provided technical support in delivering a webinar to guide cluster staff in how to aggregate and synthesise data from a number of sources to put together a robust …
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September 1, 2015
The MIRA guidance is part of the IASC Transformative Agenda (TA) Protocols. The TA recognizes the critical role of needs assessment (NA) as a basis for overall and cluster stategy development; agreed that NA should be well coordinsted, rapid and repeated/reviewed as necessary to reflect the changing dynamics, drivers and needs in each country and …
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September 1, 2015
In light of the growing recognition of the weaknesses in the multilateral humanitarian response, the IASC Principals decided to review the current approach to humanitarian response and make adjustments, building on the lessons learned in 2010 and 2011. Based on an analysis of current challenges to leadership and coordination, the IASC Principals agreed in December …
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March 3, 2015
ACAPS newly published Humanitarian Needs Assessment – the Good Enough Guide has been designed to help humanitarian staff design and implement needs assessment in emergencies. Needs assessment is essential for programme planning, monitoring and evaluation in emergency responses. However, a quick and simple approach may be the only practical possibility. In other words, needs assessments …
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February 26, 2015
In August 2014 the Mali Education Cluster conducted a sector needs assessment in Mali’s Kidal region. In preparation for the assessment the Cluster Coordinator in Bamako trained national NGO partners in assessment methodology, and use of the Magpi mobile data collection platform. NGO CarteONG, via NOMAD, provided remote technical support to the Mali Education Cluster …
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February 26, 2015
Since May 2013, attacks by the Nigerian based militant group Boko Haram have intensified along the Cameroon’s northwest border resulting in the looting of villages, killing of innocent civilians as well as mass kidnappings, including of children. The deployment of Cameroonian and Chadian troops to Cameroon’s Far North region has thus far proved insufficient in …
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February 26, 2015
Following the Ebola outbreak, schools in Liberia were ordered closed in July 2014. They remained closed for more than 7 months, until the start of the school year 2014/2015, from 16 February onwards. In order to determine the impact of Ebola on education in Liberia, the Ministry of Education (MoE) and partners agreed to conduct …
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February 23, 2015
Assessment Q​uestionnaire Design Tool: When you are in the process of designing your questionnaire it is important to map out the decisions the cluster and partners need to make and the information you need in order to make those decisions.  Doing so you will ensure that each question you include in your questionnaire is linked …
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March 31, 2014
The Lessons Learned Template Guidance provides instructions for completing the Lessons Learned Tracker Tool and the Lessons Learned Review Session. Identifying and documenting the lessons learned during a response is important to the continuous improvement process of Education Country Cluster response effort. The lessons learned tracker template is a tool to be used by country …
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March 31, 2014
This document is a compilation of useful resources to access data relevant to country clusters` response efforts.
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